Support

Standard

The Soft Viewer India  Platinum support plan is the premier customer service offering, providing 24×7 support, an enhanced SLA, and a robust escalation team with additional on-call engineering resources.

Who is it for?
Designed for customers with mission-critical production environments that demand continuous 24×7 support to ensure system availability.

 

Business

The Soft Viewer India standard support level offers 9×5 support services. This option is included in both free and paid accounts:

Free accounts – Included for a limited period of time to allow our customers to try Soft Viewer India and conduct a POC while receiving our excellent technical support

Paid accounts – Requires payment from 1st Soft Viewer India and a minimum payment in the value of 3 Soft Viewer India instances

Who is it for?

Great for production deployments that don’t require support beyond working hours and for those testing and evaluating Soft Viewer India .

Platinum

The Soft Viewer India Business support plan provides 24×7 support services for system availability and recovery, governed by an SLA. This plan includes an initial response from our NOC, along with escalation support from a team of Soft Viewer India engineers, offering global coverage through a follow-the-sun approach.

Who is it for?
Ideal for customers in production environments or MSPs conducting customer POCs that require continuous 24×7 support with SLA-based guarantees. This support tier offers a balanced solution between cost and full-time support availability.

Service / Plan Standard Column 3 Column 4
Availability 9 to 5 CET 24X7 24X7
SLA  —
NOC  —
Escalation Team Alerting —
Enhanced SLA —  
Root Cause Analysis —